UK: Lakes Climber and Runner ships throughout the UK via Royal Mail services. We endeavour to dispatch items in a prompt manner. Lakes Climber and Runner will use 2nd Class services for all free postage. Priority orders will be processed first and sent out via Royal Mail 1st Class. If it is not possible to dispatch your order to you in a timely manner we will contact you by email (telephone for Priority Orders) to confirm the order with you.
An item that carries a note for it to be left in a secure place or with neighbours is done so at the customer’s discretion. Lakes Climber and Runner will follow their carrier’s policies in the event of an undelivered item.
Sale items: All sale items will be sent without any additional packaging. This is especialy so with footwear which is packed in heavy cardboard and can be sent without damaging the actual product.
Returns: Lakes Climber and Runner will only process items returned, excluding warranty issues, if returned within 28 day from the date the item was shipped.
Items that are returned for a refund or exchange should be in a clean re-saleable condition with all packaging in a presentable condition i.e. without excessive folds or stains.
Goods returned due to a defect will be processed in according to the manufacturer’s returns policy. Items that are returned for warranty issues will only be processed if it is in a clean condition i.e. free of organic or chemical contaminants. We are happy to advise you on where to find more information on manufacturer’s warranties if you require.
In the case that a refund is issued, the transaction will be processed using the original means of payment and be subject to the terms and conditions of the original payment provider
If a an items is returned for a replacement the return postage will need to be covered by the customer. We do suggest including a self addressed, pre paid mailbag which will cover the item being returned. If in doubt as to the return cost it would be best to contact the shop after returning the item to pay for the return postage.
PLEASE DO CONTACT US BY EMAIL BEFORE RETURNING ANY ITEMS
Items returned due to a poor fit will be refunded excluding of return postage in a prompt manner. Items that are exchanged will be charged at a flat postage charge of £3.00
Items that are sent out in error or are shown as an error on behalf of Lakes Climber and Runner will be refunded inclusive of return postage
Please note that items are returned to Lakes Climber and Runner remains property of the customer until an offer for credit or refund is made. It is thus the customer’s responsibility to ship the product in the most appropriate service and packaging and retain proof of postage if the item is lost in transit.
Overseas Deliveries: Lakes Climber and Runner ships Internationally with Royal Mail services. We charge a flat fee for items posted to the EU of £12 and £20 for the rest of the world up to 2Kg
We will deal with all international orders that exceed the 2kg on an individual basis
Lakes Climber and Runner do not accept any responsibility for any items shipped internationally and stands in contravention of the laws governing the delivery address. It will be the customer’s responsibility to check with their local authorities if there is any query regarding any product that is ordered.